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Actuators
How can i buy a replacement for my actuator ?
If you know the Model number / Brand / Type of your Motor Actuator, you should look for the exact same.
If you can't find it, please contact us or your technician to figure out what other Model or Brand can be interchangeable with your old one.
Do not order to try and return as there is 1000's of models on the market and most are discontinued.
Switches
My hand controller has an 10-Pin cable, will your switch with two 5-Pin cables replace mine ?
If you have a switch / hand controller and you see that it has a cable plug that is a round 8 or 10 pin it means you did not unplug the correct cable, you should keep that cable plugged and follow it until you reach the motors, then you wwill find two 5-pin cables to unplug.
Most of the time you will have two 5-pin cables after a black circuit box.
Batteries
My battery didn't last long, is it defective ?
Most batteries have a capacity that is displayed on the label, if you plug it to your recliner it will be used every time you press the controller buttons to move the chair, in this case it should last enough.
If in case your recliner has a Bluetooth function or a USB plug, a lot of power is drawn from the battery continuously, leading it to drain quickly.
You will just have to charge it often.